Privacy Policy
This Privacy Policy explains how Tailor's Touch processes personal data in connection with its website, inquiries, consultations, and garment remodelling and upcycling services.
How We Use Data
We use personal data to respond to project inquiries, assess garments and materials, prepare consultations and quotes, manage approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, operate and secure the website, and comply with legal obligations. We may also use limited data to improve service administration and to manage customer communication about an active project.
Service Providers
We may share personal data with service providers that support website hosting, communication handling, record storage, payment processing, or other operational functions. Where external assistance is used, we seek arrangements that limit use of the data to the relevant service and require appropriate confidentiality and security measures.
Legal Disclosures
We may disclose personal data where required by law, court order, or a lawful request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, customers, or others.
Your Rights
Depending on the circumstances, you may have rights under applicable data protection law to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. Where processing is based on consent, you may withdraw that consent for future processing.
How to Make a Request
To exercise your rights, submit a clear request through the contact channels listed in this policy and describe the data or processing concern involved. We may ask for information needed to verify your identity and to locate the relevant records before responding.
Data Retention
We keep personal data only for as long as needed for the relevant purpose, including quotation, project administration, payment handling, recordkeeping, dispute resolution, and compliance with legal obligations. When data is no longer needed, we delete it or anonymise it where appropriate.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services, website features, legal requirements, or internal procedures. The revised version will apply from its stated effective date, and significant changes may be highlighted on the website or through another reasonable notice method.
GDPR Overview
Where the GDPR applies, we process personal data only on a lawful basis and for specified purposes connected with our services, website operation, legal obligations, and legitimate business administration. We aim to keep processing limited to what is relevant and proportionate to the interaction involved.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
GDPR Rights
Where applicable, you may have rights to access, rectify, erase, restrict, object to, or receive a copy of your personal data, and to withdraw consent where processing relies on consent. You may also raise concerns with the competent supervisory authority if you believe your data protection rights have been affected.
Data We Collect
We may collect identification and contact details, project details about garments or materials, communication content, booking information, payment-related records, and technical data such as device and usage information. Where a customer supplies a garment or material for review, we may also process information needed to assess condition, construction, fit limitations, and requested redesign or alteration scope.
How We Collect Data
We receive data directly from you when you submit an inquiry, arrange a consultation, visit the workshop, or communicate with us by available booking methods. We also collect limited technical data automatically through the website and may generate internal records during assessment, quotation, approval, work progress, collection, and payment handling.
Types of Cookies
We may use essential cookies needed for site operation, preference cookies that remember basic settings, and analytics cookies that help us understand site performance and usage patterns. Cookies may be session-based or persistent depending on their function and retention period.
Cookie Controls
You may control non-essential cookies through your browser settings and, where available, through on-site preference tools. Blocking some cookies may affect site functions such as form handling, session continuity, or basic analytics used to maintain the website.